Buy Online, Pick Up at Store orders are available at select locations. Learn more about our buy online, pick up at store option HERE. For more information on the store and online services, check out our SERVICES.

We accept cash at our stores (along with other forms of payment shared HERE). For guests shopping online, we now offer interest-free payment plans with Afterpay across North America Learn more about pacing your payments with Afterpay HERE

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed. If you’d like to cancel, you’ll need to reach out to our Customer Support during operating hours within 60 minutes of placing an order. Our customer Support hours Monday-Friday 8 am-6 pm est. Due to high volume, our wait and response times are longer than normal through live chat, phone, and email. You may not be able to reach us within the cancellation window.

Our Customer Support team is here to help. Reach out to us by EMAIL or LIVE CHAT with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.

You may experience delays with carriers, Canada Post and FedEx, beyond our control. Keep an eye on your tracking to follow your order’s progress. We want to ensure you receive your gear—if an item is out of stock in our warehouse, we’ll ship it from another warehouse, store location, or multiple locations.

Returns are free and can be made in person or by mail within 30 days of the purchase date. Please note that exchanges can only be completed in-store and not by mail with customer support. To set up an online return, check out our self-serve option by clicking HERE and sign into your lululemon account. Don’t have an account? No problem—you’ll need the order ID located on the packing slip or in your order confirmation email under the “Order Details” section, and the billing email address you used to place your order. Once you’re signed in, you’ll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet that’s closest to you. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by email—you’ll need that number to track the status of your return. To complete a return or exchange in-store, find your closest store location. Be sure to bring a copy of your receipt.

We're processing returns within 3-5 business days once your return reaches our warehouse. To check the status of your return online, click HERE. Still need support? Send us an email at ? we’ll need your return ID or order ID, full name, email address, country of residence, and the item(s) that were returned.